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Shipping Policy

Thank you for choosing Euro and Diesel Automotive. We are committed to providing a smooth and reliable shipping experience for our customers. Please read our Shipping Policy carefully to understand the terms and conditions regarding shipping, delivery, and related information.

  1. Shipping Locations: We offer shipping services Australia wide. If your location is not listed, please contact our customer service team to inquire about the possibility of shipping to your area.

  2. Processing Time: We strive to process and ship orders as quickly as possible. Most orders are processed within 3 business days, excluding weekends and holidays. However, please note that certain items or circumstances may require additional processing time.

  3. Shipping Methods: We utilize reputable shipping carriers to ensure reliable and efficient delivery of your orders. The available shipping methods may include standard shipping, expedited shipping, or other options as indicated during the checkout process.

  4. Shipping Costs: Shipping costs are calculated based on factors such as the weight, dimensions, and destination of the package. The shipping cost will be provided to you during the checkout process, and it will be added to your total order amount. We may offer free shipping promotions on qualifying orders as specified.

  5. Delivery Time: The estimated delivery time may vary depending on the shipping method selected and the destination. Please note that delivery times are estimates and not guaranteed. Factors beyond our control, such as weather conditions, customs clearance procedures, or carrier delays, may affect the actual delivery time.

  6. Order Tracking: For most orders, a tracking number will be provided to you via email. You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its location and estimated delivery date. Please allow a few days for the tracking information to become available after your order has been shipped.

  7. Shipping Restrictions: Certain items may be subject to shipping restrictions or regulations due to their nature, size, or weight. In such cases, we will notify you and provide alternative solutions if available.

  8. Order Modifications or Cancellations: If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications or cancellations may not be possible.

  9. International Shipping: For international shipments, please be aware that customs duties, taxes, and fees may be imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the shipping costs or order total. Please check with your local customs office for more information regarding any applicable charges.

  10. Contact Us: If you have any questions or concerns regarding our Shipping Policy, or if you need assistance with tracking your order, please contact our customer service team at [contact information]. We are here to assist you and provide the necessary support.

Please retain a copy of this Shipping Policy for your reference. This policy is subject to change without prior notice. 

 

Last updated: 30 March 2023