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Return & Refund Policy

Refund & Return Policy

Thank you for choosing Euro and Diesel Automotive. We want to ensure your complete satisfaction with our products and services. Please read our Return & Refund Policy carefully to understand the terms and conditions regarding returns, refunds, and exchanges.

  1. Spare Parts Returns: If you have purchased spare parts from Euro and Diesel Automotive and wish to return them, please note the following conditions:
  • The spare parts must be in their original, unused condition, with all original packaging and labels intact.
  • Returns must be requested within 30 days from the date of purchase.
  • Proof of purchase, such as a receipt or order confirmation, is required for all returns.
  • Some spare parts may be subject to manufacturer restrictions and may not be eligible for return. We will inform you if any such restrictions apply to your purchase.
  1. Service Returns: If you have received a car repair or maintenance service from Euro and Diesel Automotive and are not satisfied with the outcome, please follow these guidelines:
  • Notify us of your concern or dissatisfaction as soon as possible, preferably within 7  days of receiving the service.
  • We will evaluate the situation and work with you to find a satisfactory solution, which may include reevaluating the repair, providing additional services, or issuing a refund, at our discretion.
  1. Refund Process: For eligible returns and refunds, please note the following:
  • Refunds will be issued in the original form of payment used for the purchase.
  • Refunds are processed within [number of days] days of receiving the returned item or resolving the service-related issue.
  • Depending on your financial institution, it may take additional time for the refund to be reflected in your account.
  1. Exclusions: Please note that the following items or services are generally not eligible for return or refund:
  • Services that have been completed and accepted by the customer, unless there are exceptional circumstances.
  • Customized or personalized products or services.
  • Items or services that have been damaged or altered by the customer.

  1. Return Shipping: For spare parts returns, the customer is responsible for the shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return.

  2. Contact Us: If you have any questions or concerns regarding our Return & Refund Policy, or if you need to initiate a return or request a refund, please contact our customer service team at info@afri-auscare.org. We will be happy to assist you and provide further instructions.

Please retain a copy of this Return & Refund Policy for your reference. This policy is subject to change without prior notice. 

 

Last updated: 30 March 2023